Refunds and cancellations
The short version comes first, then the detail. If an order goes wrong, email us and we’ll put it right.
Whatever we can’t deliver, we refund. Cancel part-way through delivery and you pay only for what has already been delivered. After completion the cancellation right lapses, but a dip within 30 days gets a free refill.
Cancelling under consumer law
The Consumer Contracts Regulations 2013 usually give you 14 days to cancel a service bought online. Our packages begin immediately, so at checkout you request that delivery starts within that period. Put simply:
- If delivery hasn’t begun, cancelling gets you everything back.
- While delivery is running (and still within 14 days), cancelling gets back the share of the order not yet delivered.
- After delivery is finished, you can no longer cancel, because the service has been fully provided at your request.
Refunds we give in any case
- We’re unable to start or finish an order for a reason on our side.
- An order comes up short and we can’t make up the shortfall.
- A payment was taken twice or for the wrong amount.
Why drops get a refill, not a refund
Instagram regularly purges accounts it treats as inauthentic, so a modest fall after delivery is expected. For 30 days after completion we fix that with a free top-up instead of a refund. Email the ord_ reference to request one.
When a refund isn’t possible
- Finished orders where the profile went private, the handle changed or the post was deleted.
- Delivered orders aimed at a handle or link you mistyped. Contact us fast and we’ll redirect whatever hasn’t gone out yet.
- Anything Instagram decides to do to your account.
Asking for a refund
Send support@buymorefollowers.uk your ord_ reference and a line on what went wrong. Approved refunds return to the card or wallet you paid with, typically within 5 to 10 working days depending on your bank.
Your statutory rights are not affected. The terms of service cover everything else.