Contact and help
Email is the quickest route. The inbox is checked every day, and replies usually follow within a few hours.
If it’s about an order, include the ord_ number printed on your receipt and the username or post link the order was for. That lets us look it up straight away.
Common requests
| You want to… | What to send |
|---|---|
| Refill a drop | Your ord_ reference. Refills cover drops within 30 days of delivery completing. |
| Fix a mistyped username or link | The ord_ reference and the correct username or link, as soon as possible. |
| Cancel or get a refund | The ord_ reference. See the refunds page for how it works. |
| Ask before buying | Your username and what you’re trying to achieve. We’ll tell you honestly if a package is worth it. |
Before you email
- Orders usually start within minutes but can take longer at busy times. Most complete the same day; the largest take one to two days.
- Delivery pauses if the profile goes private, the username changes, or the post is archived or deleted.
- We will never ask for your password. Anyone who does, claiming to be us, isn’t.
For general questions, the FAQ on the homepage may already have the answer.